Returns
You may request a return within 30 days after your order is delivered. To be eligible, the product must be unopened, unused, and in its original packaging.
Before sending anything back, email hello@hydr8stx.com with your order number and return request. Do not send a product back until Hydr8Stx provides return instructions.
Return shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect order.
Damaged, defective, or incorrect orders
Please report a damaged, defective, or incorrect order within 7 days after delivery. Email hello@hydr8stx.com with your order number, a description of the issue, and clear photographs of the package, shipping label, and product when possible.
Refunds
After the returned product is received and inspected, Hydr8Stx will notify you whether the refund is approved. Approved refunds are issued to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.
Questions
Email hello@hydr8stx.com with questions about returns or refunds.